Warranty & Return Policy

Factory Warranty
All products of thecoopidea is covered by a 12 months factory warranty. Defects due to misuse, lack of care, mishandling, abuse and general wear-and-tear is not covered by the factory warranty. The Coop Idea Ltd reserve the right on all refund or return decisions.

International Deliveries
We ship internationally from Hong Kong. Please note that delivery fees may apply for each country.

Shipping Methods
– For local delivery (within Hong Kong) 3-5 business days.
– For international delivery up to 5-7 business days.
A signature is requested on delivery for both standard and express deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

Taxes and Duties
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. You are advised to contact your local customs office if there are any questions related to customs charges. We are required by law to declare full value (purchase price) of the product on any waybills or customs documentation.

100% Satisfaction Guarantee
The Coop Idea Ltd offers a 100% satisfaction guarantee on all its products.
If you are not completely satisfy with your puchased products, we are happy to replace / refund your item within 7 days after delivery of goods. Please see our Return / Replacement Policy.

Return / Replacement Policy
Please email us in advance by giving your order confirmation number / Paypal receipt number.
You must also fulfill ALL conditions as listed below to qualify for refund / return:

Returned within 7 days from the date of delivery.

– Must be purchased from our official online shop of www.thecoopidea.com (Paypal receipt number will be required to proof purchase)

– Returned in its original condition (Undamaged) and shipped back via insured parcel post in the original packaging with tracking number. (User to bear shipping cost). The Coop Idea Ltd will not be responsible for any lost or damaged packages.

Return Procedure
Once the customer fulfils the condition listed above, please provide below information in order for us to process the return:
1) name
2) e-mail address
3) order form number
4) reason for return in a return request email to cooper@thecoopidea.com

Once you receive a reply from our customer support, please prepare shipment by following the instructions given in our return email. Refund/exchange item will be sent out upon arrival of the returned shipment. Lead time is approx 14 days after receipt of returned goods.

Shipping costs incurred in all returned shipment are not refundable.

No return to The Coop Idea Ltd is allowed if the product is purchased from The Coop Idea Ltd’s resellers or distributors, please contact the reseller or distributor directly for returns and exchanges.